What is the purpose of diabetic socks?

Diabetic socks are designed to help control the blood flow and keep feet dry for people with diabetes, in order to prevent diabetic foot and other complications.

How are diabetic socks different from regular socks?

Diabetic socks are looser, softer, and more comfortable than regular socks. They have no seams, which helps to avoid compression and skin irritation.

How do I choose the right diabetic socks for myself?

When selecting diabetic socks, factors such as size, material, thickness, and color should be considered. It's best to choose them with the advice of a doctor.

How often should I replace my diabetic socks?

It is recommended to replace diabetic socks daily to maintain dryness and cleanliness. Additionally, they should be replaced every three to six months to ensure their effectiveness.

Shipping & Tracking

Do you ship internationally?

Yes,we support worldwide shipping for orders over $39.

What are my delivery options?

We offer 2 worldwide shipping options. If you need upgrade shipping, please contact us.

Standard Shipping: 10-12 Business Days, $4.99(Free over $39)

Expedited Shipping: 3-5 Business Days, $29.99(Free over $150)

Do you ships to PO Boxes and APO Addresses?

Please note that we are unable to ship to PO Boxes and APO Addresses at this time. We apologize for any inconvenience.

Do you ship on holiday or weekend?

If you place your order over the weekend, or on an observed holiday, your order will be processed within 48 hours of the next business day.

How long will it take to receive the order?

Each product is custom-made and shipped within 1 to 3 working days from the date of order. The estimated shipping date for each item is provided on the item page. Although we will do our best to ship your order to you within the expected time frame, we cannot guarantee delivery within these estimated times. Please allow sufficient manufacturing and shipping time when placing an order.

How do I track my order?

We will send you the shipping notification email which included the tracking number and website once your order is shipped. Please kindly check your order emails. Feel free to contact us if not receive an email or any questions, we are very happy to help.

What do I do if a shipment is late or does not show up?

 Tracking information is subject to change due to weather or other factors out of our control. If your order is 2 or more days behind the delivery date please email for help. We will ensure your order reaches you.

My tracking says delivered, but I haven't received it If you are experiencing a non-delivery stated as delivered by the carrier.

1st, Please Check with your families or neighbors to see if they picked for you. 2nd check the monitor for the exact delivered location or to see if some bad guy"took it away".Meantime get in touch with us.3rd Make sure that the address details are correctly entered in your order and complete with all required info: correct abbreviations, street number, building or apartment number and route information(if applicable). We will either send free replacement or refund full amount for undelivered order. We take no responsibility for lost, misplaced delivery if the address info provided is incorrect.

Return & Exchange

What if i want to exchange a pair?

No problem! If you’d like to trade in a pair of socks for a different pair, just go ahead and order the new socks. Please kindly contact us first then return the original pair using the process listed above. We’ll process your refund as soon as we receive the socks.

I don’t like the order, how do I return it?

Your satisfication is out top priority. We support 30 return days for all our products. Please kindly check our return policy for more information.

Order Issue

I'm missing an item from my order,what should I do?

We're sorry to hear that an item is missing!! Please check your order details on your order confirmation to make sure that the details are correct and as you ordered. We may have sent your items in separate parcels so please check your orders to see if any of your items will be arriving separately. If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside.

I'm receive wrong order ,what should I do?

If this occurs, we will do our best to sort this out right away.

Please check your order details to ensure that the order was placed correctly with the options that you chose.

Please contact our Customer Care team so that we will be able to send you a replacement item. Please make sure to include:

1. Your Order ID number

2. A picture of the incorrect item

3. Explain how the item was meant to look like

4.The item's name and item ID

I received an incorrect size, what should I do?

If you find that product size is incorrect, we will gladly to help to get a new one. Before contacting us, please consult our size guide and then let us know what your correct size is. Then please contact customer support formore return information.

Can I change an item?Modify my delivery address?

You can change order details or redirect to other address as long as you reach us no later than 1 business day after order placed.We can't, however,100% guarantee it will work.

Get in touch

Unable to find satisfactory answers?